The model kits contains very small metal parts which may have sharp edges/corners. They are intended for adult model makers & collectors only. Please keep them out of reach of children at all times, including after assembly.
Placing an Order
Browse the site for the models you would like, using the add to basket button to include them in your order. When you proceed to the checkout, you will then need to provide the remaining details for delivery and payment.
If an item is out of stock, you can still place an order for it, but your order will be held until the item is back into stock. This would usually be around 1 to 2 weeks. In the unlikely event that your order cannot be fulfilled, I will contact you to arrange a refund.
The default shipping cost shown in the basket is for the UK. If you live outside the UK, proceed through the checkout process and change the shipping destination when the option arises.
Please select the shipping method based on the country of the delivery address. The cost of the shipping is calculated based on the weight and value of your order. Royal Mail insurance values have decreased significantly, which unfortunately means that often a higher cost shipping service is required in order for their insurance to cover the value of the goods. The cost of international shipping is unfortunately rather high due to the cost of these services, however I am looking into alternate shipping arrangements for overseas customers. Orders are usually processed and despatched within 2 working days. The cost of shipping includes appropriate insurance.
The checkout process is handled by PayPal, where you can pay by credit/debit card, or via your PayPal account if you have one.
If you would prefer to pay by cheque, please post your order and cheque to the address on the 'Contact' page. Please make cheques payable to Severn Models.
Payment must be received in full before the goods are despatched. All prices are in UK Sterling.
As Severn Models is a very small business, it is not currently registered for VAT. This means the sale price of the kits is the same for UK and international buyers.
Most parcels are shipped by a recorded or tracked service. In the unlikely event of your parcel being lost in the post, Royal Mail generally requires 15 working days to have elapsed before a claim can be made for non-delivery. Please contact me if your order fails to arrive.
Returns / Right of Withdrawal
In the event that you are not happy with your kit please let me know, to give me an opportunity to rectify the situation. If necessary you can return it for a refund within 30 days of receipt, provided it is complete, un-used, and in re-saleable condition. The exception to this is items that were a special order, or created specifically for you, those items cannot be returned unless defective. Returns should be authorised via email before posting, and should be packed securely in the original packaging to keep it flat.